We just migrated to Office 365 for Business and set up one user to have shared emails. I was able to set Outlook 365 up so that other users could access these emails which was great. However the users who access mail from portal.office365 cannot see the s

We just migrated to Office 365 for Business and set up one user to have shared emails. I was able to set Outlook 365 up so that other users could access these emails which was great. However the users who access mail from portal.office365 cannot see the shared emails or shared contacts. How can I include make them see the shared emails. To make users to see the shared emails, you can set up a shared mailbox and add all users in your organization as users of the shared mailbox. After that, emails sent and received from the shared mailbox could be accessed by all users in your organization. About how to create a shared mailbox, please follow the below: Use the EAC to create a shared mailbox. You need to be assigned permissions before you can perform this procedure or procedures. Feature Permissions Required User Mailboxes Organization Management Recipient Management Go to Recipients > Shared > Add . Fill-in the required fields: Display name Email address To grant Full Access or Send As permissions, click Add , and then select the users you want to grant permissions to. You can use the CTRL key to select multiple users. Click Save to save your changes and create the shared mailbox. Use the EAC to edit shared mailbox delegation Go to Recipients > Shared > Edit . Click Mailbox delegation To grant or remove Full Access and Send As permissions, click Add or Remove and then select the users you want to grant permissions to. [The Full Access permission allows a user to open the mailbox as well as create and modify items in it. The Send As permission allows anyone other than the mailbox owner to send email from this shared mailbox. Both permissions are required for successful shared mailbox operation.] Click Save to save your changes. The post We just migrated to Office 365 for Business and set up one user to have shared emails. I was able to set Outlook 365 up so that other users could access these emails which was great. However the users who access mail from portal.office365 cannot see the shared emails or shared contacts. How can I include make them see the shared emails? first appeared on O365CloudExperts.

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